Making the Best of A Trip to the Post Office

Service With A Smile  Assigned to the Spring Creek (Towers) Post Office for the past 15 years, USPS Retail Associate Brenda Pierre says she meets the nicest people from the community – they are polite and patient.                                  

Service With A Smile  Assigned to the Spring Creek (Towers) Post Office for the past 15 years, USPS Retail Associate Brenda Pierre says she meets the nicest people from the community – they are polite and patient.

 

Texting, tweeting, faxing and emailing have all made a major impact on how we exchange personal and business messages. The ease and convenience of these technologically driven means of communicating have not, however, completely replaced the traditional method of using the U.S. Postal Service (USPS) to mail letters and packages. “We’re still the best way to send and receive things. Our rates are reasonable and delivery is guaranteed,” says USPS Retail Associate Brenda Pierre, who has been a postal service employee for nearly three decades.

Pierre says person-to-person customer service is another reason the USPS is still preferred.  When going to the post office, she advises the visit would be satisfactory if customers follow these tips:

PHONES While at the window buying stamps do not talk on the phone. Pierre says customers are often so busy on the phone when buying money orders; they walk away without their purchase. And because the customers are still on the phone, they cannot hear her call them back to the window for their purchases.

MONEY ORDERS Always hold on to your money order’s “customer receipt.” You never know when you might need to trace a missing money order, for which there is a charge.

OVERSIZE BOXES The Spring Creek Towers post office is a convenience branch with small windows that cannot accept all size packages. Before taking a package there for mailing, find out if it will fit.  You will save yourself time and energy, Pierre says.

PREPARING PACKAGES Before taking your package to the post office; carefully and securely, wrap, tape and address it. Properly wrapped and addressed; your package will get to their destination intact.

Do not overstuff boxes and packages because they can break open during shipping and lose some of its contents.

There should be no advertisement on your boxes and packages. It will cause confusion and perhaps end up at the wrong destination. For example, an ad on your box for Cheerios may lead to it mistakenly being sent to the address of the Cheerios company. Wrap your boxes and packages with brown paper.

Do not use scotch tape to seal your package; it is not strong enough. Pierre recommends using 2” packing tape because it is best.

Always properly address your boxes and package with “From” and “To.”  Put “From” at the top left side and “To” in the middle, right side.  Only write the addresses once on the box or package.

BY AGNES E. GREEN

Photo: Agnes E. Green